About the ICCE

The International Center for Clinical Excellence (ICCE) is a global community of clinicians, educators, and researchers dedicated to promoting excellence in behavioral health services. The ICCE is a not-for-profit entity disseminates the latest empirical findings on effective clinical practice, hosts a social network for connecting with colleagues and experts around the world, and provides free access to tools for gathering, analyzing, and using clinical data to inform and improve .
Scott D. Miller, Ph.D. founder of The ICCE

Scott D. Miller Ph.D.

Scott D. Miller, Ph.D. is the founder of the International Center for Clinical Excellence an international consortium of clinicians, researchers, and educators dedicated to promoting excellence in behavioral health services. Dr. Miller conducts workshops and training in the United States and abroad, helping hundreds of agencies and organizations, both public and private, to achieve superior results.

He is one of a handful of “invited faculty” whose work, thinking, and research is featured at the prestigious “Evolution of Psychotherapy Conference.” His humorous and engaging presentation style and command of the research literature consistently inspires practitioners, administrators, and policy makers to make effective changes in service delivery.

United States
Managing Director and Co-Founder


Susanne Bargmann

Susanne Bargmann is a licensed psychologist and specialist in psychotherapy, has over 8 years of experience working with CDOI / FIT with various populations. She has specialized in treating eating disorder problems, and is part of organizing and teaching a national education for professionals in Denmark working with eating disorder problems. She had written several articles about CDOI / FIT in Danish and has recently published an article discussing the idea of Evidence Based Practice, and how CDOI / FIT can contribute to another way of understanding this concept. Susanne works with clinical practice, supervision, training and agency implementation of CDOI / FIT and formalized client feedback is an integrated part of her practice. Besides CDOI / FIT she does trainings on a variety of topics, among other narrative therapy, eating disorder treatment and understanding teenagers. Susanne is dedicated to influencing the way professionals think about therapy and diagnosis.

Director of Education

Cynthia Maeschalck

Cynthia has over three decades of experience as a counsellor, clinical supervisor and manager in mental health and addiction services. She has used Feedback Informed Treatment (FIT) in her practice and has been training clinicians in the use of FIT since 2005. She has successfully led agencies through pilot projects and implementation of FIT and has provided training and consultation in FIT to clinicians and agencies from around the world. Her practical experience is an asset in helping clinicians, supervisors, managers and agencies effectively implement Feedback Informed Treatment (FIT) into practice. Cynthia has been a Senior Associate and Certified Trainer with the ICCE since its inception. She is also an ICCE faculty member, developing curriculum and co-facilitating ICCE training events. She has written several articles about FIT, helped to develop the ICCE Core Competencies and is co-author of 3 of the 6 ICCE FIT manuals.

Director of Professional Development

Brooke Mathewes

A  Licensed Clinical Professional Counselor (LCPC) in Illinois, a Mental Health Counselor (MHC) in Washington state and a FIT Certified Trainer, Brooke has 15 years of clinical experience in a variety of work settings. She began using FIT in her clinical practice in 2011, and has been collecting her outcome since then.

After transitioning to the US, she has used FIT full-time in her private group practice, has co-authored a published article with Scott Miller, and is involved in training and education with the ICCE.  Brooke is committed to helping practitioners around the world build a community of support and to stay connected through sharing of knowledge, research, trainings, and ideas.  As such, she is helping to create and manage the ICCE website and the ICCE community Facebook group.

United States
Director of Social Media

Annika Helgadóttir Davidsen

Annika is a licensed psychologist and PhD. The PhD was a randomized clinical trial about the efficacy of FIT on outcome for patients with eating disorders in group psychotherapy. Annika works as a clinical psychologist in the Faroe Islands, and has a great interest in psychotherapy research in a broad sense, and FIT in particular. She is especially interested in the practical implications of psychotherapy research, and how research does or does not inform clinical work.

Faroe Islands
Director of Research

Kaye Frankcom

Kaye is a Clinical & Counselling Psychologist with over 28 years of experience in psychology and psychotherapy particularly in private practice in Australia. She provides supervision, consultation and training in the use of FIT ideas and tools to improve treatment effectiveness. Kaye has been using FIT in her own practice since 2001.

Director of Ethics

FIT Certified Trainer

John Dalton

John has over 27 years of experience in the financial industry. He is currently an Assistant Portfolio Manager and a Senior Research Associate with Managed Asset Portfolios. He joined the firm in 2006 and is a member of their investment team.

Previously, John worked for H&R Block Financial Advisors (formerly OLDE Discount Corporation) servicing approximately 150 families and institutions as well as managing large investment and servicing teams in Oak Lawn and Glenview, IL.

John earned a Bachelor’s degree with a Finance specialization from Marquette University and an MBA from the University of Chicago. He is a Chartered Financial Analyst (CFA), member of the CFA Society of Chicago and Registered Investment Advisor Representative.

United States

Brendan Madden

A psychologist by profession Brendan has over 20 years experience in the healthcare and employee-wellbeing sectors with a particular interest in promoting psychological health and well-being, the role of feedback in treatment outcome and clinician performance improvement.

He has considerable experience working one-to-one with clients, helping them mobilise their strengths and abilities and take specific steps towards solutions, thereby improving their well-being and performance. A trainer and consultant to healthcare and social care professionals on solution focused approaches to psychological wellness, he has co-authored Becoming a Solution Detective a best-selling textbook on outcome-focused psychological interventions.


Mark A. Hubble, PhD

A graduate of the prestigious postdoctoral fellowship in clinical psychology at Menninger and founding member of the ICCE, formerly served as a contributing editor for the then, Family Therapy Networker and editor for the Journal of Systemic Therapies. With Scott Miller, he has co-authored or co-edited eight books, numerous book chapters, peer-reviewed articles and research, and various commentaries. Their best selling volume (with Barry Duncan), The Heart and soul of change: What works in therapy, earned the Menninger Alumni Writing Scientific Award. Our latest book (with Daryl Chow) Better results: Using deliberate practice to improve therapeutic effectiveness, chronicles the contributions of the ICCE and presents a practical, step-by-step guide for collecting and then employing client outcome data to prepare professional development plans for agencies and practitioners. Dr. Hubble’s scholarship extends to the transtheoretical curative factors in psychotherapy, data based outcome management systems and excellence in clinical practice.

United States
Publications Advisor and Editor