Susanne Bargmann, licensed psychologist and specialist in psychotherapy, has over 8 years of experience working with CDOI with various populations. She has specialized in treating eating disorder problems, and is part of organizing and teaching a national education for professionals in Denmark working with eating disorder problems. She had written several articles about CDOI in Danish and has recently published an article discussing the idea of Evidence Based Practice, and how CDOI can contribute to another way of understanding this concept. Susanne works with clinical practice, supervision, training and agency implementation of CDOI and formalized client feedback is an integrated part of her practice. Besides CDOI she does trainings on a variety of topics, among other narrative therapy, eating disorder treatment and understanding teen-agers. Susanne is dedicated to influencing the way professionals think about therapy and diagnosis.

Bob Bertolino is an associate professor in the Department of Rehabilitation Counselling in the School of Health Professions at Marysville University in St Louis County Missouri where he teaches courses in couples and family therapy, counseling theories, substance abuse and internship. Bob also provides consulting, training and clinical oversight services at Youth in Need (YIN) Inc. in St Charles Missouri which he has done for many years. His research and academic interest are in effective processes and practices that are collaborative, strengths-based and improve outcomes. His primary focus is on issues that affect children, adolescents and families. He has authored and co-authored a large number of books. His latest books include Strengths-Based Engagement and Practice: Creating Effective Helping Relationships. Boston, MA Allyn & Bacon/Pearson Education, The Therapist's Notebook on Strengths and Solution-Based Therapies (2009) with Michael Kierner and Ryan Patterson and Change-Oriented Therapy with Adolescents and Young Adults (2003). He has co-authored numerous therapy books with Bill O‘Hanlon their most recent being Collaborative, Competency-Based Counseling and Therapy (2002). An internationally known speaker and presenter he presents at conferences and gives workshops in the US and around the world.

Kathy Levenston, LCSW is the creator and Director of "Home for Good," an innovative mental health program in Richmond, VA founded on Client-Directed, Outcome-Informed principles. Kathy has a strong commitment to empowering the customers of mental health services. She believes in raising the bar for all providers, by encouraging a system-wide culture of sharing expertise, and transparency in outcomes reporting. Kathy has over 15 years in the field of mental health and social services, working with children, adults, and families, in both supervisory and direct service roles.

Kaye Frankcom is a clinical and counseling psychologist living and working in suburban Melbourne, Australia. Her interest in CDOI goes back to 2001 when she first trained with Scott in Chicago and she has continued to look at ways of influencing other practitioners to implement client feedback practices in their clinical settings, in particular in private practice where the issues of maintaining standards of care and competence have become acute since the advent of government-funded assistance to access mental health services in Australia in 2006.

Dee-Dee Stout, MA (Health Counseling) has over 22 years of experience in the helping professions including youth work, program & curriculum development, family and couples counseling, group and individual practice, trauma, and clinical coaching & supervision. She has specialized in substance abuse counseling since 1988 and is currently the Director of Responsible Recovery, a training, coaching, and supervising practice focused on client-centered skills, including CDOI, in the Bay Area. Dee-Dee is also Faculty at City College of San Francisco teaching several courses in their AOD certification program (Health Education). Dee-Dee also conducts trainings on a variety of topics for the State Department of Alcohol and Other Drugs (ADP) under various grants. She recently became a published author (twice!) and spends much of her time working to change the dominant culture in AOD services in the US.

Mark Crouzen is a clinical psychologist and psychotherapist with over 25 years of experience. He is presently working in a hospital in Utrecht, the Netherlands. He is always in search for feedback and improvements and has been using monitoring for over 20 years. Mark is interested in what the client wants, his or her resources, theories and strengths. He started as behaviour therapist, works as a solution focused therapist and is particularly interested in implementing CDOI in several forms of psychotherapy. He invented a special ruler to quickly calculate the total scores and, together with two colleagues, re-translated the ORS into Dutch. Mark provides training, supervision and consultation in CDOI practices.

Robbie Babins-Wagner, MSW, PhD (C) is an AAMFT Approved Supervisor with over 31 years experience as a therapist and clinical supervisor having worked in the Health, Mental Health and Nonprofit sectors in Canada. Robbie has taught in the Faculty of Social Work, University of Calgary since 1982. She is currently the CEO of Calgary Counselling Centre, the largest community based provider of counselling services in Calgary, where she implemented CDOI practice. Robbie has spearheaded the development of the Calgary Centre for Counselling Research in partnership with the Faculty of Social Work, University of Calgary, which will explore and develop ways to encourage a closer integration of counselling education, research and practice. With a passion for training clinicians, Robbie has presented at conferences and workshops, locally, provincially, nationally and internationally. In 2006, the Calgary Herald named Robbie as one of Calgary's new pioneers who “will shape our future”.

With 18 years of experience in a wide variety of settings and the last 10 years working directly with military members and their families, Alan has developed a fierce advocacy for the central role of the client's voice in decisions regarding ongoing clinical work. He has utilized client-directed, outcome informed processes to enhance outcomes and meet clients' needs in challenging settings. Specific work has focused on introducing and expanding the practice of priviledging the client's voice in treatment decisions in schools and in military behavioral health systems. Alan has presented at international conferences regarding the use of client ratings of outcome and alliance feedback to inform therapist decision-making while being grounded in APA's definition of evidenced-based practice.

Louise has worked in the health settings for over 20 years. Beginning her working life as a registered nurse specialising in intensive care settings, she later moved into mental health areas and qualified as a psychologist in Brisbane Australia. Louise has worked in drug and alcohol centres, domestic violence programs, a specialist Deafness and mental health service and more recently in a university teaching clinic. In 2007 Louise went to Chicago and completed the CDOI Training of Trainers program.

Frank Asmus, psychiatrist and family therapist, is head of an agency of MoleMann Mental Health Clinics in Rotterdam, the Netherlands. It provides treatment for adults, youth and families with psychological / psychiatric problems and substance abuse. Most workers are family therapists.Frank enthusiastically implemented CDOI principles from the start of the agency in 2007. He is also giving training to other agencies / institutes on implementing CDOI practice.

Wendy is a therapist and founding director of a UK Psychological Services company operating in the personal injury field. The business has been built on a successful foundation of being demonstrably outcome informed. She also works pro bono, providing trauma therapy, with a War Veterans Outreach Support service based in Portsmouth. Wendy is an advocate of positive psychology and is a founding member of the Centre for Applied Positive Psychology at the University of Warwick, UK. Her current MSc dissertation is in the facilitation of posttraumatic growth in the treatment of PTSD.

Flip van Oenen (1957) works as a physician and familytherapist at the Rapid Intervention Team and the Centre for Relational Therapy of Mentrum Mental Health in Amsterdam. He is supervisor of the Dutch Association of Family Therapists. He is author of several articles and chapters in handbooks and (co) author of ‘Praktijkboek Crisisinterventie', a practical handbook on crisisintervention in psychiatry and psychotherapy.‘The art of allying' has a central place in his therapeutic work and publications. Since 2006 he has integrated CDOI in his work. He recently started a researchproject to study the effect of CDOI in a naturalistic setting.

Jason Seidel is a Denver psychologist in private practice, and has worked in psychological and counseling services for over 20 years. Jason is one of the first psychotherapists to ever report his outcomes in rigorous detail on the Internet. He has demonstrated best-in-class psychotherapy outcomes for adults since he began formally tracking client progress in 2004. Clinically, he specializes in the integration of intolerable emotions and healing the impact of extreme experiences, having deliberately practiced helping others in the “deep end of the pool” since he was a teenager. He has also worked in the fields of biopsychiatry, business development, and mythopoetic initiation and mentoring. In addition to practicing what he preaches with his own therapy clients, Jason brings his open heart, brutal honesty, and quick sense of humor to consultations with individuals and organizations, helping them massively improve outcomes and service quality.

Working in the field of social work since early 1980, before as school psychologist and as a clinical psychologist. Have had a special interest in finding ways to meet clients, both when they have themselves chosen to seek help but maybe most of all when they have to come to social service. The way that clients come is different but the challenge is to find ways to work together with them regardless. Co author in a Swedish book “Kvinnor I Lösningstagen” and a Norwegian book “Clienten den glemte terapeut”. Have also been writing a Swedish book “Oro, anmälan, utredning ett nytt sätt att samarbeta om lösningar”.

Amanda received her BS in biology and MS in Counseling and Counselor Education from Indiana University- Bloomington. She has been with Centerstone of Indiana since 2000. Centerstone is a merged organization of 4 legacy community mental health centers spanning Southern Indiana and MiddleTennessee. Presently, she is a clinic Services Coordinator in Monroe County, supervising clinicians, helping to manage day to day operations inoutpatient services, and maintain a caseload of adults, adolescents, children and families. Early August 2009 Amanda attended the Training for Trainers. Since then we have had several opportunities and continue to provide many trainings and consultations throughout the organization. We have trained supervisors and clinicians in use of feedback in clinical work and clinical supervision. The training of supervisors isparticularly exciting and imperative to integrating CDOI work and changing the culture on an organizational scale.

Melissa Newland is a licensed mental health counselor and has worked for the Legacy Quinco Behavior Healthcare known now as Centerstone of Indiana for approximately 10 years. Centerstone is the largest non-for-profit Community Mental Health Center in the US serving 75,000 people a year covering 17 counties in IN and 25 counties in TN. Centerstone's Mission is to prevent and cure mental illness and addiction. Melissa currently is the Coordinator of Clinic Outpatient Services w/Centerstone in Columbus IN which is Centrally located in IN. Melissa provides individual, family and group psychotherapy, oversees a walk-in mental health clinic, provides group and individual supervision to colleagues…and coordinates services with partners in the community and internally with a multidisciplinary team. Melissa's goal is to help lead the way at Centerstone in promoting clinical excellence of Indiana by implementing Scott Miller's Client-Directed Outcome Informed Qaulity Assurance Model-CDOI. CDOI is a proven approach to help clinicians improve outcomes and achieve superior results with their clients in a collaborative manner. CDOI helps to ensure integrity and transparency in every session with the people we are partnering with.

Bill Andrews is a Human Givens therapist and the director of Effective Therapy, which is a private practice in Sheffield, UK. As a consumer of services himself he is passionate about the need to privilege the client’s voice and, as such, enthusiastically promotes outcome informed practice. He represents services users as a governor on the Sheffield Care Trust and works as an advocate within the Trust, promoting the use of outcome measurement. He is research champion with the Human Givens Foundation and provides training and consultancy internationally on outcome informed practice.

Spanning nearly 30 years in the helping field, Rob has worked in corrections, youth, mental health and addictions programs. Rob has over 25 years experience as a clinical supervisor and consultant, and is also an accomplished addictions trainer in private practice and at the Justice Institute of British Columbia. He currently works half-time as an Adult Addiction Counsellor for Vancouver Coastal Health, at an inner-city Primary Care clinic, and is the Clinical Lead for implementation of CDOI practice. Rob is known for his ability to offer practice-oriented information in an experiential format, encouraging training participants to quickly integrate new material into their current practice.

Michael D. Clark (MSW, LMSW) is a therapist, consultant and trainer who has over 25 years of direct practice experience with mandated clients. Michael has served as one of the first consultants to bring change-focused strategies and the client-directed, outcome-informed approach to the field of criminal justice, juvenile justice as well as treatment agencies working with court-mandated clients and their families. He has published a number of essays that were first-of-its-kind for several disciplines working with mandated client. Michael has provided contractual training for: • US Department of Justice (DOJ) • US Department of Health & Human Services (DHHS) • US Department of State • Substance Abuse and Mental Health Services Administration (SAMHSA) • Center for Substance Abuse Treatment (CSAT). Mr. Clark has presented throughout the United States, as well as Europe, Canada, the Caribbean and Micronesia/Pacific. With over 30 book chapters, articles and monographs to his credit, Michael has important information to share about motivation and human behavior change.

Reg Fleming has a background in residential treatment, community-based settings, and has worked with adolescents and their families for over 20 years. He holds a bachelor degree in Psychology and a Master's Degree in Clinical Psychology. He is a clinical supervisor in Victoria, British Columbia, and is involved in various organizational projects including the lead on the implementation of CDOI for youth addiction services. Reg has been using CDOI in practice with adolescents and families since 1999. He is an instructor, supervisor and teacher for graduate students. He specializes in family therapy with adolescents, and working with drug misuse issues. Reg enjoys training and presenting to a variety of audiences, and is very passionate about improving his and others clinical skills with a CDOI focus.

David is Clinical Director of the Doctor of Clinical Psychology training programme at the University of Leeds, UK. He has an established interest in the professional development of applied psychologists throughout their careers. His doctoral research was undertaken in the field of clinical supervision. He is co-author (along with Richard Butler) of “The Child Within: Taking the Young Person's Perspective by Applying Personal Construct Psychology” (2007). He is a qualified systemic therapist with >30 years experience of working with young people and their families in a range of clinical settings. He currently contributes to the paediatric oncology service at St James' Hospital in Leeds.

Michael Hutchinson is a masters level psychotherapist (LMFT – Calif.) with over twenty years of private practice experience. In addition, he has many years of experience working as a clinical administrator in chemical dependency treatment settings (profit, non-profit, governmental) bringing clinically informed services to addictions treatment. Currently he is the Clinical Director of the Department of Alcohol and Drug Services (DADS) for the County of Santa Clara in Calif. DADS averages approx. 10,000 treatment cases per year. After three years of work, the entire adult system of care in DADS is actively engaging in CDOI practice using the ORS/SRS as well as contributing to ongoing research projects using client outcomes data for clinical CQI use and linking traditional SUD outcomes data to client outcomes data.

Magnus Johansson lives in Stockholm, Sweden. He is a socialworker who has worked with both adults, adolecents and families. He is currently at the Swedish National Institute of Public Health, developing selfhelp services on the internet. He also does training and supervision with socialworkers, treatment- and medicalstaff. He used to live and work for several years at a collective, Älgeredskollektivet, with young people who where mandated to treatment. Magnus wants to help people achive exellence in their counsellingwork by finding feasible ways of getting good feedback. He would like to spread CDOI in Swedish socialwork practice, to build knowledge from the client's perspective that could compete with the current view. He also works as a trainer in Motivational Interviewing and would like to inspire others working with MI to try ORS and SRS.

Cynthia Maeschalck, MA (Counselling Psychology) has over 28 years of experience in the helping profession including youth work, child welfare, family and couples counselling and clinical supervision. She has specialized in substance abuse counselling since 1988 and has worked as a clinical supervisor of Addiction Services since 1997 in Vancouver, British Columbia Canada. Cynthia supervises an urban addiction counselling team in Vancouver and is currently co-leading an initiative implementing CDOI as part of the outcome measurement system for Addiction Services programs in Vancouver. She has a particular interest in implementing CDOI practice in agencies, developing a “CDOI culture” in the workplace and clinical supervision of CDOI practice. Cynthia provides supervision, consultation and training in CDOI practices and has presented at both national and international conferences.

Stephen Michael is currently the director of the ASHLine, Arizona's tobacco cessation quitline. The ASHLine is the first tobacco quitline to formally implement CDOI measures into programming. Stephen is a Licensed Substance Abuse Therapist having received his Master's Degree in Rehabilitation Counseling from the University of Arizona. During his 20+ years in the behavioral health field, Stephen has always focused on quality programming through outcomes measurement and monitoring. Stephen has managed clinical teams in public and private settings with populations across the full spectrum of life. He recently finished his tenure as President of the Association for Ambulatory Behavioral Healthcare in the U.S., and co-authored the Standards and Guidelines for Partial Hospitalization and Intensive Outpatient Programs. His passion remains high for clinical programming that helps individuals find the strength and skills within themselves to make their lives more of what they'd like it be.

Gary is Research Director of the Doctor of Clinical Psychology training programme at the University of Leeds, UK and joint head of Adult Clinical Psychology at the Department of Clinical and Health Psychology at St James's' University Hospital in Leeds. He is a chartered clinical and health psychologist, with clinical and research interests around coping with chronic illness and communication in health settings. He is an experienced trainer in Motivational Interviewing, and a member of the Motivational Interviewing Network of Trainers. He is also an active researcher, publishing and presenting in the field of psychological interventions in health.

David Nylund, PhD, MSW is an associate professor of social work at California State University, Sacramento and a clinical supervisor at La Familia Counseling Services and the Sacramento Gay & Lesbian Center. David is the co-editor (with Craig Smith) of Narrative Therapies with Children and Adolescent and the author of Treating Huckleberry Finn: A New Narrative Approach with Kids Diagnosed ADD/ADHD. His latest book is Beer, Babes, and Balls: Masculinity and Sports Talk Radio and is published by SUNY Press. In addition to publishing various articles and book chapters on narrative therapy, media and cultural studies, David presents his work throughout North America, Europe, and Japan.

William Plum, LADC has worked in the field of addictions for thirty years with many different populations. He has a special interest in working with violent offenders, impaired professionals, and organizational change. Also how to group work using the ors/srs. His agency was the first to integrate all levels the feedback tools. He has trained around the world, including prison reform work in Russia, Bulgaria, and Romania.

Bill Robinson is based in Mandurah Western Australia and is an accredited counselor with twenty five years experience. He is a senior supervisor with Relationships Australia, a nationwide organization specializing in counseling, mediation and education services. He provides training and consultancy in Client Directed Outcome Informed practice and has published articles on the subject in professional journals. Bill is committed to exploring how CDOI can be applied more widely in the Australian context to make services more effective and to enhance accountability to clients and funding bodies.

Jenna Schieffer is a Nationally Certified School Psychologist living in Milwaukee, WI. She served for five years on the board of the Wisconsin School Psychologists Association. She has provided professional development at state conferences, school district events, and at individual schools. She has facilitated schools in applying the Response to Intervention framework, data-driven decision making, progress monitoring, and ecological analysis. She sees the CDOI framework and tools as powerful for school based mental health professionals. She works in an urban setting and uses the Client Directed Outcome Informed framework with primary and secondary students. She is an avid believer in privileging the student voice in developing interventions and playing to the strengths of the parties involved in problem solving in order to build momentum for change rather than becoming stuck in admiring the problem and inert to action.

Jim Walt lives in Santa Cruz, California, and was first licensed as a California Marriage and Family Therapist in 1982. He is Past President of the 30,000 member California Association of Marriage and Family Therapists. Jim retired as a full Professor from John F. Kennedy University Graduate School of Professional Psychology in 2007, having taught there since 1990. With on-site and web-conferencing technologies, Jim trains and supervises psychotherapists and other service professionals, specializing in Professional Outcomes and Accountabilities, Ethics and the Law, and Brief Therapies. Jim is a seasoned, accomplished, humorous, and entertaining presenter who highlights current research and technologies that enable private practice and agency setting practitioners to improve their effectiveness while also reducing professional burnout.

Julie Tilsen provides training and consultation to a variety of programs and teaches graduate MFT students. Highly regarded for her creative and interactive teaching style, Julie is known for her ability to integrate theory and practice in accessible, meaningful ways. Since 1985, she has worked in settings ranging from psychiatric hospitals to community health clinics, private practice to residential treatment, university counseling centers to youth shelters. Julie publishes and presents on a variety of topics and is particularly interested in the application of queer theory and cultural studies methodologies to practice. Julie is a Licensed Psychologist in Minnesota and holds a Masters in Counseling Psychology. She is completing her PhD in Social Science from Tilburg University, The Netherlands.

Specialization:

• Narrative and constructionist therapies
• Clinical supervision & consultation
• Family therapy with children and youth
• Socially just and anti-oppressive practices
• Work with queer and trans people
• Youthwork, youth leadership programming, and youth-adult partnerships